Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Elgin, IL, with a stated annual salary range of $35,000–$55,000. Mizrain Yeverino Insurance Agency helps customers protect what matters through insurance support and community service. The specialist supports ongoing customer relationships and office growth through renewal outreach, account updates, and attentive service. The role helps customers understand coverage options and contributes to retention and outreach goals in collaboration with the team.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify ways to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

elgin il

mizrain yeverino state farm agent

$35k–$55k

insurance

policy renewals

customer outreach

account updates

customer relationships

retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, and performance-based bonus.

About the employer

Mizrain Yeverino - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.