Customer Service Representative, Laser Machine Support
Compensation
$35k – $45k /yr
Employment type
Full-time
Work setting
On-site
Location
Elk Grove Village, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative, Laser Machine Support role is onsite in Elk Grove Village, IL, with pay of $35,000–$45,000 per year. The role supports customers using industrial laser equipment. The representative provides frontline technical assistance, coordinates service work, and helps customers use equipment safely and effectively. Accurate ticketing and communication with service engineers and technical teams support timely issue resolution and customer experience.
What you'll do
- Support customers by phone, email, and chat with machine operation, maintenance, and troubleshooting
- diagnose basic technical issues and escalate complex problems
- guide customers on operating steps and safety
- create and manage service tickets
- coordinate repairs, maintenance, and installations
- document interactions in the CRM
- explain machine features, updates, consumables, and warranty coverage
- support spare-parts orders
- communicate recurring issues to technical and product teams.
What we're looking for
- Skills & competencies
- customer service representativelaser machine supportelk grove village ilautocut cnc$35k–$45ktechnical supportindustrial laser equipmenttroubleshootingservice ticketscrm
- Work arrangement
- Weekend coverage required
Why this role
Training may be provided for basic understanding of laser machines, CNC equipment, or industrial machinery. Experience with CO₂, fiber, or UV laser systems is preferred.
About the employer
AutoCut CNC Ltd is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
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Listing ID: 31ab63f3-15a6-497e-b052-217dc6fc7cb0