Customer Operations Associate (Progression)

Job overview

The Customer Operations Associate (Progression) is a hybrid role based in Denver, CO, with an hourly pay of $32.05. This position supports the Xcel Energy Outdoor Lighting Group by managing customer inquiries and service requests. This role exists to provide exceptional customer service by responding to inquiries, coordinating with field crews, and maintaining accurate asset records. The associate ensures timely completion of work and supports special projects to maintain high service standards.

What you'll do

• Responds to customer inquiries by phone and email.
• Processes outdoor lighting outages and service requests.
• Coordinates with field crews and contractors.
• Handles billing and account changes.
• Maintains accurate customer and asset records.
• Performs data entry and data cleanup.
• Supports special projects.

What we're looking for

Skills & competencies

full-time

day shift

denver co

xcel energy

customer service

operations

hybrid

bargaining unit

$32.05/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Pension, 401(k) plan, Vacation, Holidays, Sick Time

Why this role

Knowledge of SAP, GIS, CRS, and Microsoft Excel is preferred.

About the employer

Xcel Energy is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.