Client Support Associate

Job overview

The Client Support Associate is an onsite, full-time role in Liverpool, NY, paying $16–$18 per hour. The role supports clients visiting Jackson Hewitt offices; the posting describes it as seasonal and notes that full-time and part-time positions are available. The associate welcomes clients, helps manage appointments and follow-up, and keeps clients informed and engaged during visits. This support helps create a positive client experience and assists office teams with client outreach.

What you'll do

• Welcome and engage clients
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• use basic computer skills and troubleshoot as needed.

What we're looking for

Skills & competencies

client support associate

seasonal

liverpool ny

jackson hewitt

customer service

appointment confirmation

client follow-up

marketing materials

flexible schedule

full-time and part-time options

$16–$18/hr

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access, employee discounts, flexible schedule, advancement opportunities, training and development, low-cost health, dental and vision benefits, tax preparation training, and referral opportunities.

Why this role

Customer service or sales experience is preferred but not required; the posting welcomes applicants regardless of work background or experience level.

About the employer

Jackson Hewitt - ACK is hiring for this role. Industry: Offices of Certified Public Accountants. Sector: 54.