Service Advisor

Job overview

The Service Advisor role is onsite in Houston, TX. Compensation is not specified. Don McGill Toyota’s service department is seeking a customer-focused liaison between vehicle owners and service technicians. The advisor helps customers understand and track vehicle repairs, from appointment scheduling and estimates through repair updates and pickup. The role supports customer confidence and satisfaction by communicating clearly, reviewing completed work, and addressing concerns.

What you'll do

• Greet service customers
• listen to repair needs and communicate them to technicians
• schedule appointments
• provide repair and maintenance estimates
• follow up on repairs and keep customers informed
• manage extended warranties
• inspect repair quality and completion
• notify customers when vehicles are ready
• explain repairs and costs
• address minor concerns
• keep the Service Manager informed
• maintain customer satisfaction scores.

What we're looking for

Skills & competencies

full-time

service advisor

automotive service

customer service

repair estimates

appointment scheduling

service department

houston tx

don mcgill toyota

toyota experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and life insurance
• 401(k)
• vacation and holiday time
• company-paid continuing education and training.

Why this role

The posting states one year of Toyota experience is required, while also listing Toyota experience as preferred but not required.

About the employer

Don McGill Toyota is hiring for this role. Industry: General Automotive Repair. Sector: 81.