Customer Service Representative – Executive Aviation Facilities

Job overview

The Customer Service Representative – Executive Aviation Facilities role is onsite in Waterford, MI. Compensation is not specified. Pentastar Aviation serves executive travelers and aircraft crew members through its executive facilities. The representative coordinates customer requests and provides service to passengers, crew, and facility guests. The role supports a smooth and secure visit by handling communications and arrangements while monitoring safety and security requirements.

What you'll do

• Greet travelers and crew
• provide customer service in person and by email
• answer phone and radio communications
• manage fuel, parking, hangar, ground transportation, room, catering, and key requests
• confirm request details
• issue visitor security badges and directions
• monitor safety and security requirements.

What we're looking for

Skills & competencies

customer service representative

executive aviation

waterford mi

pentastar aviation

passenger service

aircraft crew

ground transportation

fuel orders

facility security

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or equivalent, an unrestricted driver’s license, and ability to complete DOT medical requirements for passenger transportation. The posting requires flexibility to work evenings, weekends, holidays, and overtime.

About the employer

Pentastar Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.