Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Athens, OH, with a stated salary range of $35,000–$38,000 per year. Shawna Stump’s State Farm agency is a close-knit, community-oriented team focused on helping customers. The representative handles customer inquiries, policy updates, and claims follow-up while maintaining accurate interaction records. The role supports customer experience and the agency’s service and growth goals through attentive communication and coordination with teammates.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

state farm

policy support

claims follow-up

customer inquiries

athens oh

45701

$35k–$38k/year

licensing paid

shawna stump agency

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• disability and life insurance
• agency-paid licensing
• performance bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

Why this role

Licensing paid by the agency; bonus based on performance; internal growth opportunities for driven, sales-minded candidates.

About the employer

Shawna Stump - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.