Commercial Overhead Doors Service Coordinator

Job overview

The Commercial Overhead Doors Service Coordinator role is onsite in Birmingham, AL. Compensation is not specified. Dixie Overhead Door coordinates commercial overhead door service, repair, inspection, and preventative maintenance work. The coordinator organizes service calls and technician dispatch, keeps customers informed, and maintains accurate work orders and service records. The role helps ensure service jobs are properly scheduled, documented, supplied, and followed through to customer satisfaction.

What you'll do

• Schedule and coordinate service calls, repairs, inspections, and preventative maintenance
• dispatch technicians based on location, availability, experience, and job requirements
• communicate with customers about requests and job status
• prioritize emergency and routine calls
• maintain work orders and customer records
• review technician reports
• prepare estimates, purchase orders, and invoices
• coordinate parts and equipment
• monitor open work orders
• assist with warranty claims and service reporting
• follow safety and customer service standards.

What we're looking for

Skills & competencies

service coordinator

commercial overhead doors

dispatch

service scheduling

preventative maintenance

work orders

customer service

parts coordination

birmingham al

dixie overhead door

Work arrangement

• Weekend coverage required

Why this role

Coordinates both emergency and routine commercial overhead door service requests and technician dispatch.

About the employer

Dixie Overhead Door is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.