Support Services Program Manager/Specialist

Job overview

The Support Services Program Manager/Specialist role is hybrid across multiple locations in Louisiana, with Lafayette, LA listed as the primary location. Pay is $72–$78 per hour. The posting describes the position as a contract role with no benefits and supports client programs, including government clients. The role coordinates and improves support programs by managing daily operations, schedules, budgets, service metrics, and stakeholder communication. It helps ensure service goals and contract requirements are met while identifying risks and process improvements and coordinating support activities and staff resources.

What you'll do

• Plan and manage support programs, projects, and daily operations
• track schedules, milestones, deliverables, and budgets
• monitor SLAs, metrics, and KPIs
• coordinate communication among clients, vendors, and internal teams
• identify risks and process gaps and implement improvements
• coordinate help desk, administrative, and technical support
• prepare reports and presentations
• maintain policies, procedures, and audit-ready records
• support onboarding, training, and resource coordination.

What we're looking for

Skills & competencies

support services program manager

support services specialist

program operations

government clients

sla and kpi tracking

itsm

servicenow

jira

hybrid

lafayette la

multiple louisiana locations

$72–$78/hour

contract

no benefits

Work arrangement

• Weekend coverage required

Why this role

Requires government-client support experience and 5+ years in program management, project coordination, or support operations (3+ years for Specialist level); ITSM or ticketing-tool experience is required.

About the employer

Compu-Vision Consulting Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.