Senior Product Manager, Healthcare Contact Center

Job overview

The Senior Product Manager, Healthcare Contact Center role is hybrid, with the listing location in Dallas, TX. Compensation is $50–$60 per hour on a C2C/1099 basis. Krest Global Solutions is recruiting for a healthcare payer contact center modernization initiative focused on migrating legacy platforms to Amazon Connect. The role leads product strategy and end-to-end migration, aligning platform capabilities with user needs, enterprise goals, and compliance requirements. It coordinates cross-functional teams and vendors to improve member and provider engagement, operational efficiency, and contact center service across voice and digital channels.

What you'll do

• Lead migration of legacy contact center platforms to Amazon Connect
• define product strategy and roadmap
• collaborate with technology, operations, clinical, and customer service teams
• represent members, providers, and internal users in feature development
• optimize voice and digital customer journeys
• use AWS tools for routing, automation, analytics, and sentiment analysis
• track performance KPIs
• manage vendor relationships
• prioritize agile backlogs and sprints
• and drive change management, training, and adoption.

What we're looking for

Skills & competencies

senior product manager

healthcare contact center

amazon connect

contact center migration

healthcare payer

aws

ivr design

digital transformation

hybrid

dallas tx

$50–$60/hr

agile product management

hipaa

Work arrangement

• Weekend coverage required

Why this role

Hybrid arrangement; the posting specifies C2C/1099 compensation and lists U.S. citizen or green card work authorization.

About the employer

Krest Global Solutions is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.