Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Pembroke Park, FL, with pay of $18 per hour. The schedule is Monday–Friday, 8 AM–5 PM, with weekends off. The role supports 5th HQ’s customer service and daily operations. The representative handles customer inquiries and issues across phone, email, and online channels, processes orders and returns, maintains customer records, and follows up to help resolve concerns and meet customer needs.

What you'll do

• Answer inbound calls and customer inquiries
• resolve complaints and issues
• process orders, returns, and exchanges
• provide accurate product and service information
• update customer records
• handle email and online inquiries
• follow up on resolutions
• assist with filing, data entry, and report generation
• collaborate to improve service processes.

What we're looking for

Skills & competencies

customer service representative

pembroke park fl

5th hq

$18/hr

monday–friday

8 am–5 pm

weekends off

inbound calls

customer inquiries

order processing

returns and exchanges

email support

data entry

Work arrangement

• Weekend coverage required

Benefits & perks

• Positive and supportive work environment and opportunities for growth within the company.

Why this role

Monday–Friday schedule with weekends off; opportunities for growth within the company.

About the employer

5th HQ is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.