Customer Support Specialist

Job overview

The Customer Support Specialist role is primarily in-office in Temecula, CA, full-time, with a stated pay range of $23–$30 per hour. A partial hybrid option of up to two remote days per week may be available after the probationary period and once a full workload is achieved, generally around six to eight months. Applied Statistics & Management provides cloud-based software for healthcare organizations’ credentialing, privileging, and performance management needs. The specialist supports clients through timely, accurate communication, ticket management, and product guidance. The role documents and prioritizes inquiries, troubleshoots suspected software issues, and escalates them to internal technical teams to support reliable customer service.

What you'll do

• Respond to client inquiries by phone and email
• manage and prioritize ticket queues
• document inquiries and resolution progress
• learn ASM products and modules
• assess workload and communicate priorities
• troubleshoot and escalate suspected software issues
• adapt to process changes
• maintain reliable attendance and team engagement
• participate in an on-call rotation during non-business hours as needed.

What we're looking for

Skills & competencies

customer support specialist

full-time

temecula ca

applied statistics & management

healthcare software

saas

client support

ticket queue

software troubleshooting

on-call rotation may be required

hybrid option after probation

$23–$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, medical, dental, and vision coverage, supplemental benefits, FSA, dependent care FSA, 401(k), weekly company lunches, company events, and parties.

Why this role

The posting states that an on-call rotation may be required during non-business hours, including overnight, weekends, and holidays. Hybrid work may be available after probation and workload qualification.

About the employer

Applied Statistics & Management Inc. is hiring for this role. Industry: Software Publishers. Sector: 51.