Customer Success Operations Analyst — Hybrid

Job overview

The Customer Success Operations Analyst role is hybrid in Cincinnati, OH, as stated in the job description; the listing also identifies Mason, OH. Compensation is not specified. Benchmark Gensuite develops EHS, sustainability, and ESG reporting software intended to help organizations improve safety, sustainability, and compliance. The analyst administers and improves systems supporting the Subscriber Success organization, translating approved strategies and processes into configurations, workflows, reports, and user experiences. The role helps teams monitor subscriber onboarding, health, engagement, adoption, and operational performance.

What you'll do

• Administer Subscriber Success platforms and related tools
• translate approved strategies into configurations, workflows, automations, playbooks, lifecycle stages, and templates
• clarify stakeholder requirements and constraints
• configure health scores, success plans, onboarding workflows, alerts, tasks, and segmentation
• build dashboards and reports
• support data fields, permissions, integrations, imports, exports, and synchronization
• monitor data quality and system performance
• test changes
• maintain documentation and training materials
• support and train users
• manage assigned requests
• gather feedback and recommend practical improvements.

What we're looking for

Skills & competencies

customer success operations analyst

hybrid

subscriber success

business systems

saas administration

workflow automation

reporting and dashboards

cincinnati oh

benchmark gensuite

ehs and esg software

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual bonus programs, team-building events, off-cycle reviews, and team member networks are described.

Why this role

The posting describes an early-career individual-contributor role and asks for 3–5 years of relevant experience or equivalent practical experience. Direct platform administration experience is helpful but not required. Occasional travel may be required.

About the employer

Benchmark Gensuite is hiring for this role. Industry: Software Publishers. Sector: 51.