Tolling Call Center Representative

Job overview

The Tolling Call Center Representative role is an onsite, full-time position in Tampa, FL, with a stated pay range of $14–$15.20 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services; this role supports inbound customer service at its Tampa office. The representative handles customer contacts, resolves disputes and process questions, processes payments, and documents claims. The role contributes to customer experience by researching issues, seeking first-call resolution, and coordinating escalations when needed.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process customer claims
• determine suitable options through fact-finding
• use knowledge bases and follow scripts and procedures
• protect confidential information
• escalate issues as needed
• attend meetings and training
• follow attendance and schedule requirements.

What we're looking for

Skills & competencies

full-time

tolling call center representative

customer service

inbound calls

outbound calls

payment processing

tampa fl

mci careers

$14–$15.20/hr

paid training

advancement opportunities

full benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, advancement opportunities, incentives, and full benefits.

Why this role

Paid training, advancement opportunities, incentives, and full benefits are stated. The role is described as entry-level; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.