Contact Center Representative

Job overview

The Contact Center Representative role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports the MCI Careers team in delivering customer experience and business process outsourcing solutions. This role exists to handle customer inquiries and ensure a positive experience through professional communication. The representative contributes to the team's success by meeting performance metrics and maintaining accurate records of all customer interactions.

What you'll do

• Answer incoming calls and respond to customer inquiries
• Provide accurate information about products, services, and company policies
• Resolve customer issues and escalate complex cases
• Document all customer interactions in the CRM system
• Meet or exceed performance metrics
• Follow communication scripts
• Participate in ongoing training and coaching sessions.

What we're looking for

Skills & competencies

full-time

day shift

las cruces nm

contact center

customer service

crm

problem solving

onsite

mci careers

professional

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Time Off, Health Benefits (Medical, Dental, Vision), Retirement Savings, Life Insurance, Paid Training, Casual Dress Code

Why this role

Fast-paced environment; Professional office setting; Bilingual (Spanish) is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.