Contact Center Technical Support Representative
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Contact Center Technical Support Representative role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports technical troubleshooting for various platforms. This role exists to provide first-level support for technical issues. The representative contributes to the team by assisting customers with product setup and technical inquiries.
What you'll do
- Respond to technical support calls, emails, or chats.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues.
- Document interactions in the ticketing system.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmtechnical supportit helpdeskmci careersno on-callno degree requiredbilingualonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Requires fluency in English and Spanish.
About the employer
MCI Careers is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 30efbc8e-d38a-4e53-b0cf-c05324c00954