Student Success Manager

Job overview

The Student Success Manager is a full-time, onsite role in New York, NY, with attendance five days a week at the Gramercy office. Compensation is not specified; the posting describes it as competitive compensation with performance upside. Inspira Education’s mission is to broaden access to high-quality coaching and admissions support. The manager oversees marketplace supply operations and the student experience, matching students with counselors and guiding students and families through personalized academic roadmaps. The role also develops escalation processes, operational workflows, feedback systems, and launch readiness while collaborating across teams and supporting student-success staff.

What you'll do

• Lead customer escalations and develop resolution protocols
• build processes to track NPS, CSAT, and retention
• improve counselor performance and operational efficiency
• use CRM and automation tools
• create reporting systems
• plan and execute new product and service launches
• coordinate cross-functionally
• develop upsell and cross-sell strategies
• build student feedback loops and counselor training
• collaborate with the student success team.

What we're looking for

Skills & competencies

student success manager

customer success

education

admissions coaching

marketplace operations

escalation management

process design

crm

new york ny

inspira education

onsite

gramercy office

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid base health, dental, and vision plans
• pre-tax benefits including FSA, DCFSA, HSA, and commuter benefits
• flexible paid time off, paid holidays, and 401(k) with company match.

Why this role

Onsite attendance five days per week at the Gramercy office; health, dental, and vision base plans are 100% employer paid, with flexible paid time off, paid holidays, and a 401(k) match.

About the employer

Inspira Education is hiring for this role. Industry: Educational Support Services. Sector: 61.