Customer Service Representative — Fairbanks

Job overview

The Customer Service Representative works onsite in Fairbanks, AK. The starting pay is $20 per hour, plus bonuses and commissions. UMV is an employee-owned company contracted with the Alaska DMV to process vehicle-related transactions and identification services. The representative processes customer transactions and identification services, reviews documents for compliance, handles payments, and uses multiple computer systems. The role supports accurate, professional service and helps customers complete DMV-related tasks.

What you'll do

• Process vehicle-related transactions and identification services
• review legal documents for compliance with DMV regulations
• use multiple computer systems to complete transactions
• process payments through a point-of-sale system
• offer additional services
• collaborate with teammates on complex transactions
• maintain accuracy in work subject to internal and Alaska DMV audits.

What we're looking for

Skills & competencies

customer service representative

dmv transactions

vehicle services

identification services

payment processing

document review

customer service

fairbanks ak

umv

$20/hr starting pay

employee-owned

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• paid holidays
• healthcare, dental, and vision
• 401(k) with 4% company match
• paid training
• employee referral program
• employee ownership with potential dividend payments.

Why this role

Full-time schedule is 40 hours per week with overtime as needed; office hours are Monday–Saturday, 8:45 a.m.–6 p.m., with Sunday always off and a rotating second day off. The posting states a 98% accuracy standard.

About the employer

UMV - Express DMV Solutions is hiring for this role. Industry: Regulation and Administration of Transportation Programs. Sector: 92.