Member Customer Service Representative II

Job overview

The Member Customer Service Representative II role is work-from-home and full-time; the listing identifies eligible hiring areas across multiple states, including Washington, but does not specify compensation in the source text. Premera Blue Cross works to improve customers’ health care experience. The representative handles inbound and outbound member and provider inquiries, researches routine questions, documents interactions, and works toward first-call resolution. The role also routes complex issues, protects sensitive information, and supports accurate and timely customer service.

What you'll do

• Handle inbound and outbound phone-based service
• resolve calls and emails where possible
• educate callers and de-escalate concerns
• research claims and routine questions
• document interactions
• route inquiries and paperwork
• protect personal information
• meet performance and attendance expectations.

What we're looking for

Skills & competencies

member customer service representative

customer service

health insurance

member support

provider support

work from home

monday–friday

8-hour shift

virtual training

premera blue cross

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-matched 401(k), pension equity plan, health care benefits starting day one, paid time off, paid days off, floating holidays, and tuition assistance.

Why this role

The role includes 12 weeks of paid virtual training with full attendance required and a one-time $500 pre-tax home-office furniture allotment after successful training completion.

About the employer

Premera Blue Cross is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.