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Senior Customer Service Manager
Paramount Apparel Intnl LLC · Bourbon, MO · Customer service, working with Sales Administration
Employment type
Full-time
Work setting
On-site
Location
Bourbon, MO
Schedule
Day shift
Posted
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Job overview
The Senior Customer Service Manager role is listed in Bourbon, MO. Compensation is not specified. The role works with the Director of Sales Administration to align customer service processes and priorities with departmental goals.
What you'll do
- Lead and develop the customer service team
- create and manage onboarding, training, and development programs
- improve performance metrics, reporting, and operational tools
- conduct performance reviews and provide feedback
- partner with Sales Leadership
- respond to customer and sales representative inquiries about orders, products, and documentation
- assist with quotes, product availability, and lead-time questions.
What we're looking for
- Skills & competencies
- senior customer service managerbourbon moparamount apparelcustomer service leadershipteam developmenttraining programsonboardingperformance metricssales supportorder statusproduct availabilityprocess improvement
- Work arrangement
- Weekend coverage required
Why this role
The posting requires at least five years of progressive leadership experience in sales or customer service.
About the employer
Paramount Apparel Intnl LLC is hiring for this role. Industry: Cut and Sew Apparel Manufacturing (except Contractors). Sector: 31.
Additional details
- Industry sector
- 31
- Industry
- Cut and Sew Apparel Manufacturing (except Contractors)
- Occupation code
- 11-1021.00
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Listing ID: 3092d7cb-2d6e-48d0-8782-fc63bbc78b15