Help Desk Technician — Tier 2 (Managed Service Provider)
Compensation
$60k – $75k /yr
Employment type
Full-time
Work setting
On-site
Location
Sterling, VA
Schedule
Day shift
Posted
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Job overview
The Help Desk Technician — Tier 2 role is onsite in Sterling, VA, and pays $60,000–$75,000 per year. Solvere One provides managed IT services focused on network security and proactive technology management; the position supports its Dulles, Virginia headquarters. The role resolves escalated Tier 2 user incidents involving computers, networks, software, and peripherals, while documenting solutions and escalating Tier 3 issues. It contributes to reliable client technology support through phone and email assistance and coordination with service teams.
What you'll do
- Diagnose and resolve Tier 2 incidents involving PC software and hardware, networks, internet, printers, email, and third-party applications
- provide phone support
- configure end-user equipment
- coordinate vendor repairs
- document resolutions and time in the PSA platform
- and escalate Tier 3 incidents.
What we're looking for
- Skills & competencies
- help desk techniciantier 2sterling vasolvere onemanaged service providerit supportwindowsmac supportmicrosoft 365google workspacemultifactor authentication$60k–$75k/year401(k)ppo healthcare
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401(k)
- PPO healthcare
- dental
- vision
- paid vacation.
Why this role
The posting identifies Microsoft Windows and Mac support, Microsoft 365, Google Workspace, mobile troubleshooting, and multifactor authentication as required technical experience.
About the employer
Solvere One/HouseCall is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 3080dc19-2930-44f3-84b9-9f88c94d0de8