Solution Engineer (Third Shift)

Job overview

The Solution Engineer (Third Shift) role is onsite in McLean, VA. The posting lists a base salary range of $50,000–$125,000 per year. Appian provides a low-code platform for organizations to build and automate business processes, and this role supports cloud operations for global customers. The role serves as a first responder for cloud-platform alerts, triaging and resolving issues to help maintain platform reliability and stability. It also works with engineers and customers to troubleshoot problems and improve monitoring and system health.

What you'll do

• Triage and resolve monitoring alerts
• collaborate with engineers to troubleshoot, escalate, and resolve system and customer issues
• provide direct technical support to customers as needed
• identify alert trends, improve monitoring, and contribute code to increase reliability and efficiency
• diagnose root causes through hands-on troubleshooting.

What we're looking for

Skills & competencies

solution engineer

third shift

cloud operations

alert triage

technical support

linux

networking

monitoring tools

mclean va

appian corporation

$50k–$125k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• flexible time off
• paid parental leave
• medical, dental, and vision plans
• life and disability insurance
• wellness programs
• flexible spending accounts
• health savings account contributions
• referral bonus program
• learning and development resources.

Why this role

The posting describes night-shift hours of either 5 p.m.–2 a.m. EST or 1 a.m.–10 a.m. EST. The source title specifies Third Shift, while the description calls the role Cloud Engineer - Shift 1.

About the employer

Appian Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.