Front Desk Specialist

Job overview

The Front Desk Specialist role is onsite in Gatlinburg, TN, with a shift from 2:30 PM to 11 PM; weekends and holidays are required. Compensation is not specified. Holiday Inn Club Vacations says it aims to strengthen families and become a leading brand in family travel. The specialist supports the guest experience from check-in through check-out, handling front-desk transactions, questions, and room concerns. The role also coordinates with resort departments, manages keys and cash, and completes reports and daily assignments.

What you'll do

• Facilitate check-in and check-out
• handle room changes, inventory moves, and folio adjustments
• issue keys and support guest security
• coordinate with housekeeping, maintenance, and custodial staff
• answer guest inquiries and resolve concerns
• maintain cash bank and end-of-day receipts
• handle checks and payments
• sell marketplace items.

What we're looking for

Skills & competencies

front desk specialist

guest services

hotel

resort

gatlinburg tn

holiday inn club vacations

2:30 pm–11 pm

weekends and holidays

cash handling

check-in

check-out

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and prescription coverage
• elective insurance
• HSA/FSA
• EAP
• 401(k) match
• PTO
• discounted hospitality stays
• tuition assistance
• and growth opportunities.

About the employer

Holiday Inn Club Vacations is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.