Policy Administration and Insurance Operations Manager — Remote

Job overview

The Policy Administration and Insurance Operations Manager role is remote, with a commitment of 20–40 hours per week. Compensation is $800 per hour. Mercor connects creative and technical talent with leading AI research labs. The manager develops realistic insurance-policy operations scenarios and reference work products, then evaluates AI-generated responses for procedural accuracy, completeness, sequencing, and service standards. Written feedback helps the research team improve model behavior, while the role distinguishes administrative processing from underwriting and other substantive decisions.

What you'll do

• Design scenarios covering policy intake, binding, issuance, servicing, billing, renewals, cancellations, and related transactions
• create processing instructions, transaction reviews, exception plans, service communications, and quality checks
• write reference responses
• grade AI-generated responses against rubrics
• identify operational errors
• provide written feedback to the research team.

What we're looking for

Skills & competencies

policy administration

insurance operations

remote

mercor

$800/hour

20–40 hours/week

policy processing

insurance servicing

quality assurance

ai response evaluation

operational controls

Work arrangement

• Weekend coverage required

Why this role

Remote role; 20–40 hours per week; $800 per hour.

About the employer

Mercor is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.