Network Operations Center Communications Specialist — Third Shift

Job overview

The Network Operations Center Communications Specialist — Third Shift is an onsite role in Harrisburg, PA. Compensation is not specified. The position provides after-hours network support for Commonwealth of Pennsylvania agencies that deliver 24/7 services to citizens. The role serves as a first point of contact for network incidents outside regular business hours, monitoring network status, documenting and prioritizing issues, and coordinating escalation and service restoration. It helps maintain timely support for Commonwealth employees and business partners.

What you'll do

• Answer inbound calls about network issues
• create and escalate ServiceNow trouble tickets
• monitor network tools, ticket queues, and email accounts
• investigate and document incidents
• follow escalation procedures for outages
• coordinate with engineers, staff, and providers
• issue network status updates
• maintain operational documentation
• assist with assigned tasks and disaster recovery.

What we're looking for

Skills & competencies

network operations center

communications specialist

third shift

network monitoring

level 1 support

servicenow

incident escalation

network support

harrisburg pa

apollo technology solutions

saturday through wednesday

12:00 a.m.–8:30 a.m.

Work arrangement

• Weekend coverage required

Why this role

Full-time schedule of 37.5 hours per week, Saturday through Wednesday, 12:00 a.m.–8:30 a.m. with an unpaid one-hour lunch; onsite at CTC; candidates must be local to the Harrisburg area. Three-month duration is stated in the listing.

About the employer

Apollo Technology Solutions LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.