Customer Support Specialist

Job overview

The Customer Support Specialist is a full-time, onsite position in Macon, MO; compensation is not specified. Chariton Valley Communications Corporation provides communication solutions to businesses and residents in Northeast Missouri and follows the mission “Keeping You Connected.” The specialist helps customers and prospective customers get timely answers and resolve service, billing, and order needs. The role supports customer retention and sales by combining phone, in-person, and chat assistance with order processing, appointment scheduling, and troubleshooting.

What you'll do

• Answer and place calls
• contact potential customers and participate in calling campaigns
• process sales orders and follow up with customers
• sell products and services and meet monthly sales goals
• conduct chat sessions
• schedule installations
• resolve billing issues
• enter trouble tickets
• provide phone-based and in-person service.

What we're looking for

Skills & competencies

customer support

customer service

full-time

macon mo

chariton valley

telecommunications

sales orders

billing support

installation scheduling

trouble tickets

phone support

chat support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and life insurance
• 401(k)
• and retirement plans.

About the employer

Chariton Valley is hiring for this role. Industry: All Other Telecommunications. Sector: 51.