Customer Service/Territory Manager — Coffee and Pantry Services

Job overview

The Customer Service/Territory Manager — Coffee and Pantry Services role is onsite in Charlotte, NC. Compensation is $65,000–$75,000 per year, with a yearly bonus opportunity and company vehicle also listed. The role supports Canteen's office coffee, pantry, and related workplace services.

What you'll do

• Manage customer accounts with the District Operations Manager
• conduct retention calls, service follow-ups, and business reviews
• visit customer locations and resolve escalated issues
• identify opportunities to expand services and grow sales
• analyze customer and operational metrics using Excel and reporting tools
• and prepare performance reports for leadership.

What we're looking for

Skills & competencies

customer service manager

territory manager

coffee services

pantry services

charlotte nc

canteen

account management

customer retention

business reviews

account growth

excel

company vehicle

yearly bonus

$65k–$75k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance, retirement plan, paid time off, holiday time off, shopping program, wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Why this role

The posting prefers five or more years of relevant customer success, account management, retention, coffee, pantry, hospitality, or related service experience. A valid driver's license and ability to travel locally to customer locations are listed qualifications.

About the employer

Canteen is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.