Customer Service Advisor

Job overview

The Customer Service Advisor role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports the MCI Careers team in delivering customer experience and business process outsourcing solutions. This role exists to provide high-quality support to customers by resolving inquiries and issues across multiple channels. The advisor contributes to the team's goal of delivering a seamless customer experience while maintaining accurate documentation and adhering to company quality standards.

What you'll do

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and account-related questions
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately in company systems
• Escalate complex issues when necessary
• Follow company policies, procedures, and quality standards
• Work collaboratively with colleagues to deliver outstanding customer service.

What we're looking for

Skills & competencies

contract

day shift

las cruces nm

customer service

support

inbound

problem solving

onsite

mci careers

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid Time Off, Health Benefits (Medical, Dental, Vision), Retirement Savings, Life Insurance, Paid Training, Casual Dress Code

Why this role

Fast-paced environment; Supportive team culture; Opportunities for professional growth.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.