Assistant General Manager

Job overview

The Assistant General Manager role is onsite in Pigeon Forge, TN. Compensation is not specified. Kana Hotel Group’s stated mission is to deliver friendly service and high-quality value to hotel guests.

What you'll do

• Conduct employee meetings and communicate policies, department procedures, and brand standards
• inform team members about programs intended to improve guest satisfaction and operations
• respond to guest complaints
• assist with inventory management and room-revenue goals
• organize accounts payable and receivable and deposits
• monitor, train, schedule, and support guest-service team members
• assist with staffing, hiring, and employee relations
• conduct hotel walkthroughs and document issues for the general manager
• maintain flexible availability to cover business needs
• coordinate across departments
• maintain guest-service timecards
• prepare for brand audits and collaborate on improvements.

What we're looking for

Skills & competencies

assistant general manager

embassy suites pigeon forge

pigeon forge tn

onsite

hotel operations

guest services

team leadership

scheduling

staff training

guest relations

brand standards

hospitality

Work arrangement

• Weekend coverage required

Why this role

Requires availability for all shifts, weekends, and holidays based on business needs. One to two years of hospitality experience is required; a bachelor’s degree and supervisory experience are preferred.

About the employer

Embassy Suites Pigeon Forge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.