Consumer Affairs Specialist

Job overview

The Consumer Affairs Specialist role is hybrid, with an office schedule Monday through Thursday in De Pere, Wisconsin; the posting says the schedule may change with business needs. Compensation is listed as up to $26 per hour, with additional bonus potential. The role reports to the Consumer Affairs Manager and supports consumer and customer product inquiries and complaint resolution. The specialist investigates product concerns with plant Quality Assurance teams, documents cases, and communicates findings and corrective actions. This work helps resolve issues, identify trends, and build customer relationships and consumer brand loyalty.

What you'll do

• Research and resolve product questions
• investigate complaints with plant Quality Assurance Managers
• document case details in CRM
• communicate investigation findings to customers and consumers
• prepare and process retrieval kits when required
• follow up on open inquiries
• identify trends for the Quality Team
• contribute to the Consumer Affairs knowledge base
• serve as a subject matter expert on products and processes.

What we're looking for

Skills & competencies

consumer affairs specialist

hybrid

de pere wi

winland foods

customer service

consumer complaints

product investigations

quality assurance

crm

case management

travel up to 25%

customer communication

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits include medical, dental and vision, 401(k) with match, disability and life coverage, HSA, FSA, EAP, and additional insurance plans.

Why this role

The posting states travel may be up to 25% of the time. High school diploma or equivalent is required; a college certificate is preferred.

About the employer

Winland Foods is hiring for this role. Industry: Frozen Specialty Food Manufacturing. Sector: 31.