On-Demand Bilingual Data Breach Customer Support Agent

Job overview

The On-Demand Bilingual Data Breach Customer Support Agent role is temporary and remote. The listing identifies Arkansas County, AR; compensation is $17–$22 per hour. MCI provides customer experience, business process outsourcing, and technology solutions across industries. The agent provides customer support when data breach events and business needs activate the role. The work helps customers navigate a sensitive situation through clear assistance, service inquiry resolution, use of account systems, and escalation of dissatisfaction.

What you'll do

• Assist customers with service inquiries
• learn common requests and solutions
• use service techniques and systems
• help improve customer experience
• escalate customer dissatisfaction through appropriate channels.

What we're looking for

Skills & competencies

bilingual customer support

data breach response

remote

temporary

on-demand

mci careers

$17–$22/hr

english and spanish

customer inquiries

account management systems

customer experience

high school diploma

part-time

weekend shifts

Work arrangement

• Weekend coverage required

Why this role

Temporary, on-demand role activated based on data breach events and business needs; candidates must be fluent in English and Spanish.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.