Customer Service Professional — Transportation and Logistics

Job overview

The Customer Service Professional — Transportation and Logistics role is onsite in Anchorage, AK, with compensation of $20.50–$30.00 per hour. The position supports customers from shipment pickup through final delivery for a transportation and logistics organization.

What you'll do

• Serve as the primary contact for customer inquiries, shipment updates, and service requests
• communicate shipment status and delays
• investigate and resolve concerns
• document interactions and resolutions
• monitor freight movement and assist with tracking and service recovery
• coordinate with operations and dispatch
• gather feedback and support customer retention.

What we're looking for

Skills & competencies

customer service professional

transportation

logistics

freight tracking

shipment updates

problem resolution

anchorage ak

denali staffing group

$20.50-$30/hr

full-time

standard business hours

customer retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive medical, dental and vision insurance, 401(k) match, paid vacation, sick leave and holidays, life insurance, disability coverage, employee assistance program, tuition reimbursement, parental leave, and voluntary benefits.

Why this role

Full-time position with standard business hours and flexibility based on business needs. At least two years of relevant customer service, account support, logistics, or transportation experience is required.

About the employer

Denali Staffing Group is hiring for this role. Industry: Temporary Help Services. Sector: 56.