Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Bensalem, PA, with a stated annual salary range of $45,000–$65,000. The role supports Ann Haviland's State Farm agency in customer service, retention, and in-book sales. The representative helps customers understand their coverage, handles account service needs, and identifies appropriate opportunities to strengthen protection. The work contributes to customer satisfaction, retention, and agency growth.

What you'll do

• Handle billing questions, policy changes, and claims follow-up
• service accounts using State Farm platforms
• conduct proactive policy reviews
• recommend additional products when appropriate
• build customer relationships
• assist with referrals and agency growth.

What we're looking for

Skills & competencies

customer service representative

state farm

insurance service

property and casualty license

policy reviews

customer retention

in-book sales

full-time

bensalem pa

ann haviland state farm

$45k–$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, health insurance, paid time off, advancement opportunities, and training and development.

Why this role

The posting seeks an active Property and Casualty license and at least one year of State Farm agency experience or strong proficiency with State Farm systems.

About the employer

Ann Haviland - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.