Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Boise, ID, with a salary range of $125,000 - $135,000 per year. This position supports the Customer Success team at iCIMS, a leading enterprise hiring platform, by driving customer adoption, retention, and value realization. The role exists to lead and scale high-performing teams, fostering operational excellence and consistency across the customer lifecycle. It involves translating organizational priorities into actionable plans, developing leadership capability, and partnering with cross-functional stakeholders to ensure measurable business results.

What we're looking for

Skills & competencies

full-time

day shift

boise id

icims

customer success

saas

leadership

management

onsite

retention

$125k-$135k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), disability, life insurance, parental leave, open vacation policy, tuition reimbursement.

About the employer

iCIMS is hiring for this role. Industry: Executive Search Services. Sector: 56.