Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in San Jose, CA. Compensation is $24–$25 per hour. The position leads hotel front desk, guest services, and lobby operations for HHM Hotels. The supervisor supports guest satisfaction and smooth daily front office operations by guiding associates, resolving guest concerns, and maintaining service standards. The role also handles reservations, account closeout, and front office controls to support a positive guest experience and hotel operations.

What you'll do

• Interview, select, train, schedule, coach, and support associates
• oversee front office operations when the Front Office Manager or Assistant General Manager is absent
• resolve guest complaints and monitor satisfaction
• greet and register guests and assign rooms
• maintain lobby and reception cleanliness and appearance
• monitor front office systems and equipment
• perform bookkeeping, audits, cash handling, and collections
• close guest accounts and make reservations
• develop action plans to address service deficiencies.

What we're looking for

Skills & competencies

front office supervisor

hhm hotels

san jose ca

hotel operations

front desk

guest services

team leadership

guest satisfaction

reservations

cash handling

$24–$25/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k) company match
• free basic life insurance
• TELUS Health work-life resource
• travel discounts
• commuter benefits
• quarterly bonuses and incentives
• wellness and professional development programs.

Why this role

Schedule varies and may include all shifts, holidays, and weekends; preferred growth path includes Assistant Front Office Manager, Front Office Manager, and Assistant General Manager.

About the employer

HHM Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.