Junior Helpdesk Specialist

Job overview

The Junior Helpdesk Specialist role is onsite in Saint Louis, MO. Compensation is not specified. The position supports the Single-Point-of-Contact IT Service Desk for Chenega Agile Real-Time Solutions’ federal customers. The specialist helps users resolve computer, hardware, software, and account issues through first-contact support and incident tracking. By diagnosing problems, guiding customers, and routing or documenting requests, the role contributes to reliable IT support for government operations.

What you'll do

• Assist with technical support for computer systems, hardware, and software
• respond to customer queries by email or chat
• guide users through troubleshooting
• run diagnostics and follow up on resolutions
• create incident tickets or route calls to the appropriate help desk
• attempt first-call resolution
• provide account resets, unlocks, and security issue troubleshooting.

What we're looking for

Skills & competencies

junior helpdesk specialist

saint louis mo

chenega corporation

full-time

onsite

it service desk

technical support

troubleshooting

servicenow

incident management

account resets

ts/sci clearance

11am–9pm

wednesday–sunday

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development opportunities and well-being programs
• the posting describes a broad benefits offering but does not enumerate specific plan details.

Why this role

Supports federal customers through a single-point-of-contact service desk; requires a TS/SCI clearance and ability to obtain a CI polygraph, with an IAT Level I certification required within six months of hire.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.