Client Success Manager

Job overview

The Client Success Manager role is full-time and onsite in Fort Wayne, IN. Compensation is not specified. Enterprise Health is establishing a dedicated client success function to track client health, adoption, and sentiment after go-live.

What you'll do

• Own onboarding success and adoption plans after deployment handoff
• monitor adoption and intervene when usage lags
• shadow deployments before handoff
• maintain data-based client health scores and risk flags
• generate Voice of Customer signals
• own qualifying support and account-management escalations
• manage the client relationship during complex recovery efforts
• identify expansion opportunities and route them to Account Management
• provide health input to renewal discussions
• deliver quarterly and executive business reviews
• and own operational components of account strategic plans.

What we're looking for

Skills & competencies

client success manager

client success

healthcare technology

b2b saas

client adoption

client health

voice of customer

escalation management

business reviews

fort wayne in

full-time

onsite

up to 10% monthly travel

enterprise health

Work arrangement

• Weekend coverage required

Why this role

The role does not carry a sales quota or own contract negotiation or renewals. Travel may be up to 10% per month, though many months may require no travel.

About the employer

Medical Informatics Engineering/Enterprise Health is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.