Remote Virtual Customer Support Agent

Job overview

The Remote Virtual Customer Support Agent role is fully remote; the listing identifies Prescott, AZ, but does not specify a broader remote-work scope. Compensation is not specified. Davidson’s is seeking support for customers and authorized dealers through digital communication channels. The agent helps resolve routine customer and dealer needs by providing accurate order and account information, documenting interactions, coordinating with internal teams, and following up on open requests. The role contributes to timely service while protecting confidential information and escalating complex issues appropriately.

What you'll do

• Respond to customer inquiries through email, live chat, and other approved digital channels
• assist authorized dealers with account questions, order status, shipping inquiries, and service requests
• use approved systems and procedures to provide information
• record interactions and update CRM and order management systems
• investigate routine service concerns and coordinate with internal departments
• escalate complex issues
• follow up on outstanding requests
• protect confidential information and follow company policies and compliance procedures.

What we're looking for

Skills & competencies

remote virtual customer support agent

fully remote

customer support

email support

live chat

dealer support

order status

crm systems

customer records

davidson's inc

remote work

high school diploma

Work arrangement

• Weekend coverage required

Why this role

Fully remote work; a reliable internet connection and suitable home workspace are required. Previous customer service or virtual, email, or chat support experience is preferred.

About the employer

Davidson's Inc is hiring for this role. Industry: All Other Miscellaneous Retailers. Sector: 45.