Service Delivery Manager

Job overview

The Service Delivery Manager role is hybrid in San Jose, CA. The posting lists a salary range of $100,000–$150,000 per year; its description states $100,000–$140,000 per year plus a 15% bonus. Scalence/Artech supports clients with technology environments, applications, tools, and ongoing operations.

What you'll do

• Lead delivery for assigned projects and programs
• serve as the primary client delivery contact
• manage Statements of Work, delivery risks, service-level performance, program launches, and contract reviews
• standardize reporting and present performance updates
• build client relationships and identify account growth opportunities
• lead global delivery teams and oversee hiring, onboarding, performance, and development.

What we're looking for

Skills & competencies

service delivery manager

san jose ca

artech

hybrid

full-time

$100k-$150k/year

15% bonus

program management

client delivery

managed services

global teams

technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, bonus structure, and comprehensive benefits are mentioned
• specific benefit details are not listed.

Why this role

The role leads global delivery teams of 30–70 personnel and requires at least 10 years of relevant experience, enterprise managed-services delivery, program and project management, technical client engagement, people management, and budget experience.

About the employer

Artech LLC is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.