Senior Staff Software Engineer, Customer Resident Engineering

Job overview

The Senior Staff Software Engineer, Customer Resident Engineering role is onsite in Auburn Hills, MI, with up to 10% domestic travel required. Compensation is not specified. The role supports Aumovio's ACM team and its automotive customers; Aumovio develops mobility technologies, including software, architecture platforms, and assistance systems for software-defined vehicles. Serving as a technical liaison between customers and internal engineering teams, the engineer resolves complex issues, supports customer satisfaction, and channels customer feedback into product improvement. The role coordinates technical work across engineering, manufacturing, quality, design, and customer teams, including prototype logistics and issue closure.

What you'll do

• Act as the primary technical liaison and escalation point for customer issues
• coordinate regional technical topics onsite
• analyze technical problems and root causes with engineering teams
• explain technical concepts and solutions to customers
• manage customer relationships
• collaborate with manufacturing, quality, and design teams
• conduct customer technical training
• identify product improvements and cost-reduction measures
• support root-cause analysis for production issues, 0KM failures, and field returns as applicable
• document open issues and meeting minutes
• interface with customer change-control databases
• coordinate prototype scheduling, preparation, shipping, tracking, and invoicing.

What we're looking for

Skills & competencies

senior staff software engineer

customer resident engineer

auburn hills mi

automotive software

customer technical support

engineering liaison

root cause analysis

customer escalations

prototype coordination

up to 10% domestic travel

bachelor's degree required

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Immediate benefits, paid time off, employee discounts, competitive bonus programs, 401(k) match, employee assistance program, employee resource groups, and growth opportunities.

Why this role

Requires a bachelor's degree in engineering or a related technical discipline, five or more years of relevant automotive software experience, and up to 10% domestic travel. Immediate benefits, paid time off, employee discounts, bonus programs, 401(k) match, employee resource groups, employee assistance program, and growth opportunities are listed.

About the employer

Aumovio is hiring for this role. Industry: Motor Vehicle Electrical and Electronic Equipment Manufacturing. Sector: 33.