Merchant Experience Manager
Employment type
Full-time
Work setting
On-site
Location
Plano, TX
Schedule
Day shift
Posted
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Job overview
The Merchant Experience Manager role is an onsite position based in Plano, TX. Compensation is not specified, and this role supports the merchant services team at One Park Financial. This role exists to advocate for merchants and ensure a seamless, supported experience. The manager will map the merchant journey, identify friction points, and design proactive interventions to improve renewal rates and overall merchant satisfaction.
What you'll do
- Conduct audit of merchant touchpoints
- map the emotional arc of the merchant journey
- build and maintain a merchant experience playbook
- analyze sentiment and reputational signals
- partner with lifecycle marketing to improve renewal rates.
What we're looking for
- Skills & competencies
- full-timeday shiftplano txfinancemerchant experiencecxcustomer successfinancial servicesjourney mappingretention
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, benefits package, dynamic and inclusive work environment.
Why this role
Proactive CX design; focus on merchant retention and renewal; cross-functional leadership role.
About the employer
One Park Financial is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- International, Secondary Market, and All Other Nondepository Credit Intermediation
- Occupation code
- 11-3011.00
You'll be redirected to the employer's application page.
Listing ID: 2f2c329b-4bbd-4907-b922-757a93e10b12