IT Support Specialist — Tier 1

Job overview

The IT Support Specialist — Tier 1 is an onsite role in Schaumburg, IL, with office hours Monday–Friday, 8:00 AM to 5:00 PM; availability after hours based on needs is required. Compensation is $50,000–$55,000 per year. Accurate Personnel provides staffing solutions and payroll services to clients. The specialist supports company IT systems and employees through troubleshooting, ticket ownership, device and account setup, and documentation. The role helps maintain reliable workplace technology and supports onboarding, offboarding, and IT projects across the company.

What you'll do

• Provide Tier 1 support
• track IT assets and maintain asset-management systems
• run and distribute reports
• answer IT calls and emails
• set up workstations at offices, branches, and client sites
• configure accounts and hardware for onboarding and offboarding
• assist new hires with systems
• own IT tickets
• travel to branches and client sites, including out-of-state visits
• document issues and processes
• support IT projects and implementations.

What we're looking for

Skills & competencies

it support specialist

tier 1 support

accurate personnel

schaumburg il

it help desk

ticket management

asset management

ios

windows 11

google workspace

$50k–$55k/year

out-of-state travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• bonus schedule referenced in company overview.

Why this role

Experience or education in IT, with at least one year minimum, and one year of customer-service experience; iOS, Windows 11, macOS, and Google Workspace knowledge; out-of-state travel for site assessments required.

About the employer

Accurate Personnel is hiring for this role. Industry: Temporary Help Services. Sector: 56.