Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Saint Paul, MN. The base salary range is $125,000 - $135,000, with an OTE of $150,000-$170,000. This role supports the iCIMS enterprise hiring platform. The role exists to lead and scale high-performing Customer Success teams. By fostering operational excellence and driving customer value realization, the manager ensures long-term retention and growth for the company's SaaS customer base.

What you'll do

• Lead and coach Customer Success managers.
• Translate strategic priorities into actionable plans.
• Drive operational performance through metrics and health indicators.
• Provide strategic oversight of customer portfolios.
• Partner with cross-functional teams to drive retention.
• Champion the voice of the customer.
• Lead organizational initiatives.

What we're looking for

Skills & competencies

full-time

day shift

saint paul mn

$125k-$135k

customer success

saas leadership

account management

operational excellence

retention strategy

team development

Work arrangement

• Weekend coverage required

Benefits & perks

• $125k-$135k base, $150k-$170k OTE, Health/Wellness benefits, 401k, Open vacation policy.

Why this role

Base $125k-$135k; OTE $150k-$170k; requires 7-11+ years of experience.

About the employer

iCIMS is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.