Customer Service Representative, HVAC Call Center

Job overview

The Customer Service Representative, HVAC Call Center role is based in West Chester, OH, with a schedule typically from 8:00 a.m. to 5:00 p.m. After initial training, work is a mix of remote and in-office. Pay is $17–$25 per hour, depending on experience. Airtron provides HVAC installation and service solutions and works to keep customers’ homes comfortable. The representative is a first point of contact for customers, handling calls and questions, scheduling appointments and home visits, documenting project details, and following up. The role helps coordinate customer needs with the company’s service teams and maintain a positive customer experience.

What you'll do

• Answer incoming calls and customer questions
• set appointments and schedule home visits
• document project details and customer concerns
• monitor voicemails and respond to emails
• send appointment confirmations
• follow up with customers by phone.

What we're looking for

Skills & competencies

customer service representative

hvac call center

west chester oh

airtron heating & air conditioning

hybrid after training

8 a.m.–5 p.m.

$17–$25 per hour

customer calls

appointment scheduling

home visits

email support

customer follow-up

Work arrangement

• Weekend coverage required

Why this role

After initial training, the work arrangement is a mix of remote and in-office.

About the employer

Airtron Heating & Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.