Network Operations Center Technician

Job overview

The Network Operations Center Technician listing identifies Allen, TX, and compensation is not specified. The description focuses on maintaining network and telecommunications stability, but does not clarify the work arrangement or schedule. The technician monitors networks, responds to alerts, troubleshoots incidents, and coordinates with field technicians, engineers, and subject-matter experts. Incident records, SLA-based triage, and stakeholder updates support reliable network and cloud operations.

What you'll do

• Monitor and maintain computer networks and systems
• respond to network alerts and troubleshoot issues
• perform network performance checks
• coordinate with field technicians and engineers
• record outages and quality-control information
• manage ServiceNow incident, change, and problem workflows
• conduct remote network surveillance and event response
• triage incidents within SLA timelines
• provide customer-facing support and stakeholder updates
• manage vendor tickets.

What we're looking for

Skills & competencies

network operations center technician

allen tx

revive business solutions

network monitoring

telecommunications

ip networking

vpn

bgp

mpls

sip

servicenow

incident response

Work arrangement

• Weekend coverage required

Why this role

The XML title says Mailroom/Dock Associate, but the description is for a Network Operations Center Technician; this classification follows the role described in the body. Skills listed include IP networking, VPN, BGP, MPLS, SIP, network monitoring, and Visio network diagrams.

About the employer

Revive Business Solutions is hiring for this role. Industry: All Other Telecommunications. Sector: 51.