Hotel Rooms Operations Manager

Job overview

The Hotel Rooms Operations Manager role is onsite in Harrisburg, Pennsylvania. Compensation is not specified. The position oversees the hotel’s Front Office, Housekeeping, and Engineering departments at Sheraton Harrisburg Hershey. The manager coordinates daily rooms operations to support guest satisfaction, service quality, operational efficiency, and financial performance. The role includes leading staff, addressing guest concerns, inspecting rooms and public areas, and supporting budgets, labor costs, inventory, and room revenue.

What you'll do

• Manage Front Office, Housekeeping, and Engineering departments
• handle guest issues and review satisfaction surveys
• implement service recovery plans
• inspect rooms, corridors, and public areas for cleanliness and maintenance
• assist with budgeting, control labor costs, manage inventory, and drive revenue through upselling
• schedule, train, coach, and mentor staff.

What we're looking for

Skills & competencies

hotel rooms operations manager

hotel operations

rooms division

front office

housekeeping

engineering

guest experience

staff leadership

harrisburg pa

sheraton harrisburg hershey

property management systems

Work arrangement

• Weekend coverage required

Why this role

The posting accepts a high school diploma with four or more years of experience, or a two-year Hospitality or Business degree with two or more years of experience. Hotel property management system and scheduling software proficiency are listed.

About the employer

Sheraton Harrisburg Hershey is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.