Customer Service Representative
Compensation
$18 – $20 /hr
Employment type
Full-time
Work setting
On-site
Location
Bismarck, ND
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Service Representative role is remote-based, with office work potentially available depending on location and business needs. The listing requires the employee to be located in or near Kansas City, KS; Las Vegas, NV; Denver, CO; Bismarck, ND; Houston, TX; Phoenix, AZ; or Eagan, MN. Compensation is $18–$20 per hour. The role supports CrossCountry Freight Solutions customers and shipment operations. As a primary customer contact, the representative answers questions, provides shipment information, gathers details for quotes and shipment requests, and routes issues to the right teams. The role helps deliver timely, accurate service while coordinating with operations and other departments.
What you'll do
- Answer customer calls
- gather information for quotes and shipment requests
- route calls and inquiries
- respond to emails about pickup cutoffs, delivery status, transit times, freight restrictions, special requests, and rates
- provide accurate shipment and service information
- flag opportunities and service issues
- complete data entry
- collaborate across departments
- and perform clerical and administrative tasks as needed.
What we're looking for
- Skills & competencies
- customer service representativefreight customer supportshipment trackingrate quotesphone and email supporttransportation logisticsremote-basedbismarck ndcrosscountry freight solutions$18–$20/hrmonday–friday10 am–6:30 pm3+ years customer serviceoffice option by location
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, and life insurance
- PTO
- paid holidays
- volunteer time off
- wellness time off
- 401(k) retirement plan
- biweekly pay.
Why this role
Monday–Friday, 10:00 AM–6:30 PM. The posting says the position has potential to be remote and describes it as remote-based, with office work possibly available. Requires at least three years of customer service experience; transportation or logistics knowledge is preferred.
About the employer
CrossCountry Freight Solutions is hiring for this role. Industry: General Freight Trucking, Local. Sector: 48.
Additional details
- Industry sector
- 48
- Industry
- General Freight Trucking, Local
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 2eb8248e-59d7-4bd8-924d-d2f6026d64fd