Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Jamesville, NY. Compensation is $18–$19 per hour. The position supports Holbrook Heating’s Customer Service team and its customers. The representative handles inbound customer inquiries, troubleshoots issues, and completes administrative tasks to support efficient operations. The role helps build lasting customer relationships and provide responsive service to customers of the HVAC business.

What you'll do

• Respond to inbound calls and emails
• handle customer inquiries and concerns professionally
• troubleshoot customer issues and provide resolutions
• build customer rapport
• complete administrative tasks that support efficient operations.

What we're looking for

Skills & competencies

customer service representative

jamesville ny

holbrook heating

customer support

inbound calls

email support

issue resolution

customer relationships

administrative support

hvac

$18–$19 per hour

monday–friday option

tuesday–saturday option

Work arrangement

• Weekend coverage required

Why this role

The posting offers two schedule options: Monday–Friday, 8:00 a.m.–4:30 p.m., or Tuesday–Saturday, 9:00 a.m.–5:30 p.m. The role is in-office at Jamesville, New York.

About the employer

Holbrook Heating Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.