General Manager

Job overview

The General Manager role is onsite in Monroe, NC, with a stated salary range of $50,000–$60,000 per year plus performance-based bonuses. Hand & Stone Massage and Facial Spa is seeking a leader to oversee its Monroe spa and deliver a strong guest experience. The manager owns spa operations and performance, develops the team, and drives sales, membership results, revenue, and profitability. The role uses reporting and local outreach to improve business results while maintaining service standards.

What you'll do

• Oversee spa operations, performance, sales, membership results, and profitability
• manage key metrics, reporting, and P&L
• recruit, hire, retain, coach, and develop staff
• build accountability and service culture
• maintain client experience across touchpoints
• use data to improve results
• optimize scheduling and staffing
• execute local marketing and community outreach.

What we're looking for

Skills & competencies

general manager

monroe nc

hand & stone

full-time

$50k–$60k/year

performance bonus

spa operations

team leadership

sales growth

memberships

p&l

customer experience

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and life insurance
• 401(k) with company match
• paid time off
• service and product discounts
• training and development
• advancement opportunities.

Why this role

Leads both team development and business performance at a franchise spa location.

About the employer

Hand & Stone - 2833 W HWY 74 - Monroe, NC is hiring for this role. Industry: Other Personal Care Services. Sector: 81.