Second-Shift Bilingual Call Center Agent, English/Spanish

Job overview

The Second-Shift Bilingual Call Center Agent, English/Spanish role is onsite in Jackson, MI. Compensation is progressive based on skill development, up to $20.95 per hour, with stated differentials and bonuses available. Ambs Call Center is a family-owned telephone answering service that helps small-business customers communicate with their callers. The agent answers calls and provides clear, helpful communication for customers across industries. The role supports the company’s 24/7 answering service, including message-taking and connecting callers with the appropriate business or provider.

What you'll do

• Answer calls and assist callers
• take detailed messages
• communicate in a friendly and helpful manner
• handle calls for customers across industries, including attorneys and healthcare providers
• meet call-center service needs.

What we're looking for

Skills & competencies

call center agent

second shift

bilingual english/spanish

telephone answering service

customer communication

message taking

jackson mi

ambs call center

up to $20.95 per hour

spanish differential

attendance bonus

dispatcher differential

health insurance

retirement plan match

Work arrangement

• Weekend coverage required

Benefits & perks

• Attendance bonus, dispatcher and Spanish bilingual differentials, health insurance, employer-provided life insurance, voluntary vision and dental, retirement plan with company match up to 3%, paid lunch and breaks, earned sick time, and other listed bonuses and holiday pay.

Why this role

The posting states mandatory weekends and holidays for full-time employees. Spanish bilingual differential is $1 per hour after training and when handling all calls; attendance and dispatcher differentials are also described.

About the employer

Ambs Call Center is hiring for this role. Industry: Telephone Answering Services. Sector: 56.